“Listening requires more than opening your ears.” This observation is from Bernard Ferrari’s book, “Power Listening: Mastering the Most Critical Business Skill of All.”
I haven’t read Ferrari’s book but saw this quote in a review while glancing through the Spirit Magazine on a Southwest flight between Tampa and Kansas City. The article appeared on their “Life Apps Conversationator” page.
“Ferrari proffers advice on smart conversation habits. Here are five to try.” Show Respect. Listen to everyone. Be quiet. Understand emotions. Ask questions. This brief overview shares some examples on how to be an effective listener in business settings using those techniques. Continue reading