Daily Archives: September 5, 2013

Anger. Identity. And a Change of Heart.

AngryBusinessmanThe United flight was cancelled. The airport was crowded. And a single gate agent was rebooking a long line of inconvenienced travelers.

Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and demanded, “I HAVE to be on this flight and it has to be FIRST CLASS.”
The agent replied, “I’m sorry sir. I’ll be happy to help you, but I’ve got to help these folks first.   But I’m sure we’ll work something out.”
Unimpressed, the man shouted, so everyone could hear, “Do you have any idea who I am?” Continue reading

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Filed under Anger, Attitude, Heart