When Henry Kissinger was Secretary of State the story is told he once asked an assistant to prepare an analysis on a certain initiative. After putting in long hours on the project, he gave Kissinger the report. An hour later it was returned with a note to redo it.
The assistant stayed up all night redoing the report. Again Kissinger asked for him to redo it.
After the third attempt, the assistant asked to see Kissinger. “I’ve done the best I can do,” he told the Secretary. Continue reading
Filed under Word of the Week
Howard Hendricks tells a great story when he was on an American Airline flight after a very long delay. A man who had too much to drink was being rude to the other passengers. Demanding with the flight attendants. And in a word just plain obnoxious!
Hendricks watched this flight attendant treat this unpleasant man with class, dignity and professionalism. She was unruffled. When he was rude, she was polite. When he was uncaring, she was kind. Continue reading
Filed under Word of the Week
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